Shopping Guide

Shopping Guide / Notes Before Purchase

Thank you for visiting Henun's online shop. Please review the following information before making a purchase.

-------------------------------
About the Materials
Henun jewelry is primarily made from SV925 (Sterling Silver 925). All items are nickel-free and finished with consideration for metal allergies. Some products have the following coatings: ・K18YGP (K18 Yellow Gold Plating) ・K18RGP (K18 Rose Gold Plating) ・PTP (Platinum Plating) *Symptoms of metal allergies vary by individual. If you have concerns, please consult a doctor beforehand.

-------------------------------
About the Products
・Even with the same design, there may be slight individual differences.
・Product images are taken to be as close to the actual color as possible, but the actual color may appear different depending on your monitor environment.
・Sizes and weights listed are measured by hand, so slight discrepancies may occur.

-------------------------------
About Nano Jewelry Coat (Tarnish Prevention Finish)
We recommend Nano Jewelry Coat for those concerned about silver tarnishing. Applying this coating helps maintain silver's beautiful shine for a long time. Recoating is possible anytime within 5 years. If you wish to have the Nano Jewelry Coat, please add the Nano Jewelry Coat product to your cart separately.

-------------------------------
About Wrapping
Standard orders will be delivered in a paper jewelry box. If you would like gift ribbon wrapping or a pouch, please add the gift wrapping product to your cart. ◆Environmental Consideration Our jewelry boxes are made from recycled paper with FSC forest certification.

-------------------------------
About the Delivery Note
If you do not require a delivery note, please write "Delivery note not required" in the remarks column when placing your order. If no specific instruction is given, a delivery note will be included with your order.

-------------------------------
About Shipping and Delivery Fees
Please refer to the "Shipping Policy" for details. ・Flat rate nationwide: 600 yen (tax included) ・Free shipping for purchases of 12,000 yen (tax included) or more ・Ships within 3-5 days from the order confirmation date

-------------------------------
About Returns and Exchanges
Please refer to the "Return and Exchange Policy" for details. ・Only applicable in cases of product damage, defilement, or incorrect delivery. ・Please contact us within 7 days of product arrival.

-------------------------------
Contact Us If you have any questions, please feel free to contact us.
Email: info@henun.jp